While looking for a house to buy, we visited many open houses. In most cases, we found the real estate agents to be not very useful. They were rather passive, often couldn't answer fairly basic questions, and collected contact information but never followed up.
When we visited the house we ended up buying, we were not only positively impressed by the house but also by the real estate agent. Sue showed us around, answered our questions, talked about the strong points, but without pressuring us or hiding the weaker points. We also very much liked the online page that was made for the house, with all the important documents ready for download. When we decided to buy the house, Sue and Karen helped us to settle the purchase in a very short time period which allowed us to move to our new house the same week we had to leave our rental house.
Your service was positive, available, and informative.
You were always pleasant and professional.
Helpful but not pushy
Lovely personal touch, never at all felt pushed (important as I've had that elsewhere).
Very easy to deal with and was kept 'in the loop' at every stage. Easiest house purchase yet.
Alan & Hilary
The experience I had with this Real Estate Company was exceptional. Very professional.
Sue Mullins and Karen Newell were both wonderful to deal with especially as there were some obstacles. They were patient, very efficient in responses by email and texts and were great at communication re open homes and through various processes of the sale.
While selling a house can be stressful, working with Sue & Karen was enjoyable and seamless. The communication from them was excellent and the regular feedback keeps us informed on the buyers and market.
The selling strategy was excellent given a buyers market and we achieved a very good outcome in a difficult market.
Experience and local knowledge played a big part in finding a buyer and securing a very good price.
We would highly recommend both Sue & Karen.
Ken & Liz
When I sold my 1930's character house earlier this year I found out what a challenge that could be in a post-quake Christchurch.
Luckily I chose Sue Mullins and Karen Newell, their excellent advice on preparing the house for sale was invaluable. By taking the time to present it well, I was fortunate in only needing one open home. The follow up communication of the sale made what could have been a stressful time so much easier. I would have no hesitation in recommending these very knowledgeable and professional ladies to anyone selling or buying in Christchurch.
After my first great experience with you 12 years ago, I had no hesitation in trusting you with this rather trickier sale. My confidence was not misplaced - thank you for all your help.
Very good service, immediate feedback from buyers was much appreciated. Considering you guys achieved a sale within a couple of weeks of listing, at over asking price we couldn't have asked for more.